Grievance redressal
Something not right? Tell us.
An individual can raise a grievance about how myconsentapp, or a company they gave consent to through us, has handled their personal data. We take every grievance seriously and track it to a resolution.
Raise a grievance in the appHow it works
- 1
Raise it
Through the help section in the app, so we can confirm who is raising it. Anyone who cannot sign in can email our Grievance Officer.
- 2
We acknowledge
A reference number is issued straight away, and progress can be tracked in the app.
- 3
We resolve
We aim to respond within 30 days, and always within the 90-day limit set by the DPDP Rules.
- 4
Escalate
An individual who is not satisfied can complain to the Data Protection Board of India.
Grievance Officer
Grievances that cannot be raised in the app can be sent to our Grievance Officer, with the registered mobile number and a short description. Never send OTPs or passwords.
myconsentapp@skorydov.comAbout a company?
A grievance about a company’s use of personal data is best raised from that consent in the dashboard. We forward it to the company and record its response, so there is a signed trail if it needs to be escalated.
Data Protection Board of India
Individuals can approach the Board after using the grievance channel of the company or Consent Manager concerned. The Board operates as a digital office; check its official website for how to file a complaint.